Your privacy is important to us.

This privacy policy outlines how we collect, use, and share your personal information on our Site and when you use our Services. “Farmstead", "we” and “us” refers to Lush, Inc. This privacy policy applies to customers, marketing newsletter subscribers, and website visitors. This privacy policy does not apply to data that is not personal data, including anonymous, de-identified, or aggregated data, even when such data has been derived from personal data. Terms not defined herein shall have the meaning as provided in Farmstead's Terms of Service, found at http://www.farmsteadapp.com/terms-of-service, and incorporated herein.

What Personal Information We Collect & Why

When you visit our website or use our mobile application, we collect internet or electronic activity data (e.g., where you clicked, how long it took), device data, and IP address.

When you subscribe to and receive our marketing newsletter emails, we collect your name and email address. We also collect certain information about your internet or electronic activity regarding our marketing emails, such as if you open the email and if you click any links within the email.

When you become a customer, we collect your name, email address, phone number, postal address, commercial information (your purchase history with us) and your credit card or debit card number for payment.

We collect this information for the following purposes.

Provide services

  • Process transactions with you, authenticate you when you log in, and operate and maintain the Services
  • Communicate with you about the Services, including confirming your purchases, responding to your support requests
  • Provide customer support to resolve technical issues you encounter, to respond to your requests for assistance, to analyze information, and to repair and improve the Services

Marketing

  • Understand what products are meeting your needs
  • Email you with special offers on products we think you might like
  • Provide retargeted advertising

Internal Research

  • Analyze what you have viewed and purchased to provide relevant product recommendations
  • Analyze user activity data to determine where we need to improve user and customer experience

Detect security incidents

  • Verify accounts and activity, monitor suspicious or fraudulent activity and identify violations of Service policies

Where We Collect Personal Information From

We collect personal information from you when you sign up for our mailing list, create an account, view or add products to your cart, place orders, and otherwise interact with us through our website or mobile application or by email. We use cookies, web beacons, and tracking pixels to collect this information on our website, mobile application, and via email. Additionally, we collect your IP address from your internet service provider.

How We Share Personal Information

We use service providers and other third party services to help perform essential business functions on our behalf. We do not share any information unnecessarily, and we carefully review the privacy policy of each service provider and third party to make sure your information is protected.

What We Share Who We Share It With (by category)
  • Name
  • Email
  • Phone number
  • Postal address
  • Business Communication Tool
  • Data Analytics Provider
  • Hosting Service Provider
  • Commercial Information
  • Payment Information
  • Data Analytics Provider
  • Data Storage Service Provider
  • Payment Processor
  • Internet or Electronic Network Activity
  • Device Information
  • IP Address
  • Ad Network
  • Data Analytics Provider
  • Data Storage Service Provider
  • Hosting Service Provider

Children’s Privacy

Farmstead does not allow users under 18 years old. We will never knowingly collect (or sell) the personal information from persons under 18 years old.

Your Rights

You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA) through this form.

Right to Know

You may request the information regarding the categories and specific pieces of personal information we have collected, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it with.

If you make a request more than twice in a 12-month period, you may be required to pay a small fee for this service.

Right to Deletion

You may exercise your right to deletion. We will delete any personal information that is not critical to the normal business operation of Farmstead from our records and direct all of our service providers to do the same.

We consider data to be critical to our business operation if they are used to:

  • Provide goods or services to you
  • Detect and resolve issues related to security or functionality
  • Comply with legal obligations

Right to Non-Discrimination

If you exercise your consumer rights:

  • We will not deny goods or services to you
  • We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
  • We will not provide a different level or quality of goods or services to you

Do Not Sell My Info

We do not sell any information that identifies you, such as your name or contact information. However, we do ask advertisers to track the online activity of our website visitors in order to advertise our services to them after they visit our website. This is called “retargeted advertising.” Under the CCPA’s broad definition of what it means to “sell” personal information, this form of advertising may be considered a “sale” of your information. The only information provided to the advertisers is your IP address, internet activity, and information about your device (such as the name and model number of your device). If you do not want us to provide this information to our advertisers, you may opt out here:

https://optout.aboutads.info/

Authorized Agent

You may designate someone as an authorized agent to make a request under CCPA on your behalf. You can do this by providing written permission to authorize an agent to act on your behalf; the agent will need to verify their identity with us. Agents authorized by power of attorney are exempt from having to provide written permission, but must show documentation that power of attorney has been granted.

We will deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Request Verification

Before we can respond to any CCPA requests, we will need to verify that you are who you say you are. Verification is important for preventing fraudulent requests and identity theft.

The verification process depends on which type of request you make. For requests to access specific information or requests to delete information, we may require a higher level of verification. Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected.

When you make your initial request, please add the date when you joined Farmstead to the 'Notes' field. Additionally, we may ask you to reply from the email address we have on file for you that is associated with your name. If we cannot verify your identity, we cannot fulfill requests to exercise any rights accorded to you by CCPA.

Contact

If you have additional questions, email us at privacy@farmsteadapp.com.